RETURN POLICY
Common User Return Misunderstandings & Official Standard Explanations
Misunderstanding 1: All orders can be returned unconditionally within the after-sales cycle
Standard Explanation: The after-sales cycle is a necessary but not sufficient condition for returns. It is also necessary to meet the standards of intact product, no artificial damage and no service consumption. Orders that do not meet the product status requirements cannot be returned normally.
Misunderstanding 2: Partial return of bundled orders will not affect preferential benefits
Standard Explanation: Bundled preferential activities are based on combined order participation. Partial return will lead to the failure of preferential qualification, and the platform will recalculate the refund amount according to the single product’s original payment amount.
Misunderstanding 3: Overdue return applications can be processed exceptionally after feedback
Standard Explanation: The after-sales return cycle is a unified fixed standard for all users, which is formulated to ensure the fairness of the after-sales system. Overdue orders will automatically lose return qualification and do not support exceptional processing.
Misunderstanding 4: The refund path can be changed arbitrarily after return approval
Standard Explanation: In order to ensure the safety of user funds, all refunds strictly follow the original path return rule, and the payment path cannot be changed manually after the order is generated, which is a unified security specification for fund processing.